Privacy policy

Version 2026-10-30

RestroSachiv and R-Desk, www.restrosachiv.in. Effective date: 30 October 2026.

Who we are

RestroSachiv and R-Desk are run by Litoria Hospitality (proprietor: Anoop Rawat), Hyderabad, Telangana.
Udyam registration number: UDYAM-TS-02-0066627
Contact: hello@restrosachiv.in

This policy explains what information we collect, why we need it, and what you can do about it. We have tried to keep it short and plain.

We collect only what we need to run the service you asked for.
We use your bill photos only to check them for you, and we never sell them.
Your customers' details never leave your PC. If you opt in, R-Desk shares your weekly reports with RestroSachiv to improve your Sales Booster and the product: the reports you load (POS reports and app statements), with customer names, phone numbers, addresses and IDs removed on this PC first.
Sharing is optional. The Sales Booster and everything else in R-Desk work without it.
Some of the services we use handle data outside India. We list them below.
We never sell your data, never share it with other cafés and never use it for ads.
You can ask us to see, correct or delete your data at any time.

India's Digital Personal Data Protection Act, 2023 (the DPDP Act) sets rules for how personal data is handled.
Your own details (your name, phone, email): we decide how these are used, as set out in this policy.
Your customers' details in your own records: you are responsible for these. Where we process anything for you, we do it on your behalf and only to provide the service you asked for.

When you contact us (website, WhatsApp or email)

Free bill check and bill checker

The bill photos and supplier bills you send us.
Used only to check them for you: rates above your usual, price creep, totals that don't add up, the same bill sent twice, and invalid GST slabs.
Bill photos are sent to Google Gemini to be read. Our app does not keep the photo, only the lines read from it: supplier, item, rate and amount.
Paid bill audit: the bill pack is kept on our own server until the report is delivered, then deleted within 30 days.

Nightly summary and GST papers

Your daily sales export from your POS.
Used to prepare your nightly summary and the GST summary for your CA.
The day-wise sales export we use today has no customer details in it.
We may later accept a bill-level export, which can include customer names, phones and addresses. We don't accept it yet. If we do, we will update this policy first, and our system will drop those details as it reads the file and will not keep the original file.

R-Desk (the app on your PC)

R-Desk runs on your own PC. It reads your POS exports and your Swiggy and Zomato weekly statements on that PC.
Weekly report sharing, only if you opt in: once a week R-Desk sends that week's report files to RestroSachiv, with customer names, phone numbers, addresses and IDs removed on this PC first. You can see what was sent, and pause or stop sharing at any time in Settings. To have us delete the reports you shared, use Request deletion in Settings or write to hello@restrosachiv.in.
Sales Booster: it is prepared on your PC from the reports you load, so it works whether or not you share. Turning sharing off does not switch it off.
Weekly check-in: once a week R-Desk connects to us to check your licence and look for updates. This happens even with sharing off. It sends only an install code, a scrambled code for your PC, the app version and your licence status. No report contents are sent unless sharing is on.
PC code: R-Desk makes a one-way scrambled code from your PC's Windows ID and the serial number of its main drive, so your licence works only on that PC. The code can't be turned back into those details, and we can't use it to see what's on your PC.
Café details: the café name, city, your first name, phone number and GSTIN you enter in R-Desk stay on your PC. They are sent to us only when you send us your licence request.
Ask box (if shown on your PC): answers come from a small AI that runs on your PC. Your questions are not sent to us. On smaller PCs the Ask box is hidden.

We never sell your data, share it with other cafés, or use it for advertising.

We use these services to run RestroSachiv. They handle data only to provide our service.

Our own computers in Hyderabad: where our services run and your data is stored. We don't use a cloud host for this.
Backups: encrypted every night, to our own drives and to Google Drive. They are encrypted before upload, so Google can't read them. Each backup is kept for 14 days.
Cloudflare: our website and domain, and the channel R-Desk uses for the weekly check-in and shared reports.
Google Gemini: reads your bill photos.
Your nightly summary is written by an AI that runs on our own computer, not sent to an AI company.
Zoho Mail: our email.
Telegram and WhatsApp (Meta): to send your summaries and reply to your messages.
AI tools our team uses to run the business (Anthropic Claude, xAI Grok and Google Gemini): they may see business contact details and, while we build and test, sample reports. We do not give them your customers' details on purpose, and we remove them from sample files where we can.

Some of these services process data outside India, including Google, Cloudflare, Telegram, Meta, Zoho, Anthropic and xAI.

Shared R-Desk reports: deleted when you ask (Request deletion in R-Desk Settings, or by email), and 12 months after your pilot or subscription ends.
Bills and other data: deleted 12 months after your service ends, unless the law requires us to keep it longer (for example, tax records).
Bill photos: not kept. Paid bill audit packs: kept on our own server until the report is delivered, then deleted within 30 days.
Backups: once we delete something, its copies drop out of our backups within 14 days.
On your PC: data in R-Desk stays on your PC under your control. You can view and export it at any time.

Data is encrypted when it travels between you and us.
It is stored privately, and only the RestroSachiv team and the services listed above can access it.
R-Desk is protected by a PIN that you set. Please keep it private. Your PC and who uses it stay your responsibility.
No system is perfectly secure. If we find out about a breach that affects your data, we will tell you and take steps to fix it.

You can ask us to:

Show you the data we hold about you.
Correct anything that is wrong.
Delete your data.
Withdraw your consent. For R-Desk, you can also stop sharing yourself in Settings.
Look into a complaint.

Write to hello@restrosachiv.in. We will reply within 7 days.

Grievance contact

Anoop Rawat, hello@restrosachiv.in
If you are not happy with our answer, you can complain to the Data Protection Board of India.

RestroSachiv and R-Desk are for restaurant and café businesses, not for children. We do not knowingly collect children's data.

We may update this policy as our services change. The latest version will always be at www.restrosachiv.in, with the date it takes effect. A new version in R-Desk asks you to agree again.
If a change affects how we use your data in a big way, we will tell you before it applies.